Privacy Policy for Elvarinesto

This privacy policy explains how Elvarinesto collects, uses, and protects your personal data when you use our gardening services in South Africa.

Information we collect

We gather only necessary information to provide and improve our services while meeting local privacy requirements.

• Identifying details, such as your name, address, and contact information, gathered when you request services.
• Service-related data, such as your property’s address, garden characteristics, and your preferences for care.
• Technical data (e.g., device type, browser, and IP address) when you interact with our website or forms.
• Additional details you provide by email, phone, or through our contact forms, as needed for our service.

How we use your data

We use your information to fulfil requests, improve services, and maintain communication as agreed.

• To process service bookings and follow up with schedule or delivery updates.
• To address your questions and requests efficiently, via your preferred contact channel.
• To personalise gardening services for your property and follow up on maintenance needs.
• To comply with legal obligations or respond to lawful information requests by authorities.

Legal basis for processing

We collect and use your data in line with applicable privacy laws and industry standards in South Africa.

Your personal data is processed on the grounds of contract fulfilment, legal obligation, and consent as provided by South African privacy laws.

Data sharing

We do not sell or rent your personal information. Sharing is limited to essential third parties to deliver our services.

• Personal data may be shared with our employees, contractors, or service partners involved in your garden project.
• We may provide information to technology providers strictly for system and communication support needs.
• Authorities may receive data only if required under South African law for compliance or safety.

Data security

We implement security safeguards such as encryption and access controls to protect your information from unauthorised access or loss. While no system is entirely risk-free, we regularly review our security to minimise potential risks.

Your rights

You have control over your personal information and choices about its use.

• Ask to access or update the data we hold about you at any time.
• Request erasure or restriction of data, subject to applicable legal exceptions.
• Withdraw consent for data processing where consent was provided as a basis.
• Submit a privacy-related query or lodge a complaint with authorities.

Cookies and tracking

Our website uses cookies for essential functionality and to improve your experience. See our Cookie Policy for details and controls.

Cookie Policy Cookie Policy

Contact us

Email, call, or write to us with any privacy or data-related questions concerning our gardening services.

Updates to this policy

We will publish changes to this privacy policy on our website. Please check back periodically for updates.